RAPP Australia Pty Ltd ABN 35 054 1889 365 RAPP
These Terms and Conditions of Sale supersede all previous Terms and Conditions of Sale and prevail over any terms and conditions submitted by the Customer.
- The terms of payment are strictly 30 days (or such other period as nominated by the Supplier herein) from the end of month of date of invoice. RAPP and its related bodies corporate (as that term is defined in the Corporations Act 2001) and whether trading as RAPP, NEANN or firelogistics (Supplier) may, at any time, unilaterally vary the terms of payment in its absolute and unfettered discretion by giving fourteen (14) days prior written notice to the Customer.
- The Supplier must issue a tax invoice to the Customer for the supply of the goods, and may do so when the goods are dispatched, at the time of delivery, or at any time after the Supplier delivers or attempts to deliver them or, if agreed with the Customer, at a time before delivery.
- Unless stated otherwise all prices quoted are in Australian dollars and payments are to be made in Australian currency free of exchange.
- If the Customer fails to make full payment within the required time:
a. the entire amount of the Customer’s outstanding debt will become immediately due and payable to the Supplier without any need for the Supplier to make written demand for such payment; and
b. the Supplier may do any one or more of the following:
i. suspend any further deliveries;
ii. charge the Customer interest computed daily and compounded monthly on the outstanding amount at the penalty interest rate of 1.5% per month calculated on a daily basis on the
unpaid amount from due date until payment in full;
iii. require the Customer to deliver the goods back to the Supplier at the Customer’s cost; and
iv. recover all reasonable collection and legal costs.
- Unless the Supplier has given written approval to the Customer to enter into terms of credit, the payment for goods supplied shall be made in full by the Customer without deduction or set off. Payments will only be accepted by Electronic Funds Transfer, Visa, MasterCard or PayPal. Orders that exceed the Customer’s credit limit will not be processed.
- Time is of the essence regarding the making of all payments.
- The Supplier reserves the right to recover any merchant fees or surcharges that it may incur as a consequence of the Customer purchasing goods from the Supplier by credit card at the same rate charged to the Supplier by the merchant.
- The Supplier reserves the right to require payment of a deposit and /or to impose a minimum order value should circumstances warrant it.
Price and price variation
- The Supplier reserves the right at any time to correct any errors or omissions in any documentation (whether in the form of a quote, tender, purchase order, tax invoice, delivery fees or sales confirmation, email or document) the Supplier has issued to the Customer.
- The quoted price is exclusive of GST and does not include any packaging costs, shipping and handling costs. These costs will be shown in the tax invoice issued by the Supplier and such costs will depend on the delivery address, delivery method and the weight and size of the product. Accessories, features, related products or additional goods are also not included in any quoted price unless clearly stated otherwise.
- All quoted prices for any offer, quotation or tender are valid for thirty (30) days from the date of issue, unless otherwise specified in writing by the Supplier.
- The Supplier reserves the right to vary any quoted prices of goods at any time by notice in writing to the Customer, provided always that the Customer may within 14 days of receipt of that notice request that any part of an order for goods affected by the price variation be terminated and shall notify the Supplier in writing of such request. Within 14 days of receipt of a request for termination from the Customer, the Supplier may either terminate that part of the order, or elect to supply the goods to the Customer at the original price which shall be binding on the Customer and the Customer’s request for termination shall have no effect.
- These Terms and Conditions are governed by the laws of Victoria and the laws of the Commonwealth of Australia which are in force in Victoria.
- The Customer acknowledges and agrees that any contract for the supply of goods or services between the Supplier and the Customer is formed at the address of the Supplier.
- The parties to this agreement submit to the non-exclusive jurisdiction of the courts of Victoria and the relevant federal courts and courts competent to hear appeals from those courts.
- The Customer charges in favour of the Supplier all of its estate and interest in any real property that the Customer owns at present and in the future with the amount of its indebtedness hereunder until discharged.
- The Customer charges in favour of the Supplier all of its estate and interest in any personal property that the Customer owns at present and in the future with the amount of its indebtedness hereunder until discharged.
- The Customer appoints as its duly constituted attorney the Supplier’s company secretary from time to time to execute in the Customer’s name and as the Customer’s act and deed any real property mortgage, charge, bill of sale or consent to any caveat the Supplier may choose in its reasonable discretion, even though the Customer may not have defaulted in carrying out its obligations hereunder.
- Where the Customer has previously entered into an agreement with the Supplier by which the Customer has granted a charge, mortgage or other security interest (including a security interest as defined in the Personal Property Securities Act 2009 (PPSA)) over or in respect of real or personal property, those charges, mortgages or other security interests and the terms which directly or indirectly create rights, powers or obligations in respect thereto will continue and co-exist with the obligations and security interests created in this agreement and will secure all indebtedness and obligations of the Customer under this agreement. The Supplier may, at its election, vary the terms of such previous charges, mortgages or other securities to reflect the terms herein.
Purpose of credit
- The Customer acknowledges and agrees that the credit to be provided to the Customer by the Supplier is to be applied wholly or predominantly for commercial purposes.
Formation of contract
- Quotations made by the Supplier will not be construed as an offer or obligation to supply in accordance with the quotation. The Supplier reserves the right to accept or reject, at its discretion, any order or other offer to purchase received by it.
- Placement of an order or other offer to purchase, either verbally or in writing, will constitute acceptance of these Terms and Conditions.
- Each order or other offer to purchase may be accepted by written acceptance by the Supplier in a sales confirmation email or document, performance of it (including by delivery) or issue by the Supplier of an invoice in respect of it (whichever occurs first). Such acceptance will complete a contract between the Customer and the Supplier on these Terms and Conditions.
Retention of title
- Title in the goods does not pass to the Customer until the Customer has made payment in full for the goods and, further, until the Customer has made payment in full of all the other money owing by the Customer to the Supplier (whether in respect of money payable under a specific contract or on any other account whatsoever).
- Whilst the Customer has not paid for the goods supplied in full and all other monies owing at any time, the Customer agrees that property and title in the goods will not pass to the Customer and the Supplier retains the legal and equitable title in those goods supplied and not yet sold.
- Until payment in full of all monies owing has been made to the Supplier, the Customer will hold the goods in a fiduciary capacity and as bailee for the Supplier and agrees to store the goods in such a manner that they can be identified as the property of the Supplier, and will not mix the goods with other similar goods.
- The Customer will be entitled to sell the goods, use them in any value adding process (being processing or manufacturing) (“value added goods”) and sell value added goods in the ordinary course of its business, but until full payment for the goods and all other monies owing has been made to the Supplier, the proceeds (as defined in the PPSA) will be held by the Customer on trust for the Supplier absolutely and money forming part of the proceeds will be held in a separate account that clearly identifies those proceeds as money held on trust for the Supplier. The Customer acknowledges and agrees that such sales do not give rise to any liability or obligations on the part of the Supplier in contract or otherwise.
- The Customer’s indebtedness to the Supplier, whether in full or in part, will not be discharged by the operation of clause 27 hereof unless and until the funds held on trust are remitted to the Supplier.
- The Supplier may, whilst it retains title to the goods, at its absolute discretion and without further notice and prejudice to any other of its rights, demand the return of the goods or re-take possession of the goods from any site owned or controlled by the Customer, and the Customer grants the Supplier (or its duly appointed agent) an irrevocable licence to do so without any liability for any loss or damage suffered as a consequence of such entry or re-taking of possession.
- The Customer acknowledges and agrees that:
a. it will keep financial records and files relating to the sale of goods, the identification of sale proceeds in respect of the goods and the identification of book debts due to the Customer at its principal place of business for inspection by the Supplier; and
b. any failure by the Supplier to exercise any right under this clause 30 or any other rights is not a waiver of any of the Supplier’s rights, including without limitation those rights that arise under this clause 30.
- The Customer will be responsible for the Supplier’s costs and expenses in exercising its rights under clauses 29 and 30. Where the Supplier exercises any power to enter the premises, that entry will not give rise to any action of trespass or similar action on the part of the Customer against the Supplier, its employees, agents or contractors.
- The Customer agrees that where the goods have been retaken into the possession of the Supplier, the Supplier has the absolute right to sell or deal with the goods, and if necessary, sell the goods with the trademark or name of the Customer on those goods, and the Customer hereby grants an irrevocable licence to the Supplier to do all things necessary to sell the goods bearing the name or trademark of the Customer.
- Pending payment of all monies owing, the Customer’s right to sell the goods in the ordinary course of its business will immediately cease on the happening of any of the following events:
a. the Customer ceases to be able to pay its debts as and when they fall due;
b. the Customer commits an act of bankruptcy or has a controller or trustee appointed in respect of its estate or any part of its assets;
c. execution is levied against any of the Customer’s possessions;
d. a resolution is passed for, an application is made for, or the Customer is placed in, liquidation, whether voluntary or otherwise;
e. the Customer’s act or omission would entitle a receiver to take possession of any assets, or would entitle an external administrator to be appointed to it;
f. the Customer commits a material breach of any of these Terms and Conditions or any other agreement between the Customer and the Supplier;
g. the Customer purports to enter into a forward sale contract in respect of the goods or value added goods or purports to assign or factor the book debts due to it without the Supplier’s prior written consent, which consent may be withheld in the Supplier’s absolute discretion; or
h. the Supplier gives notice to the Customer terminating its right to sell the goods in the ordinary course of business.
- For the avoidance of doubt, the Supplier’s interest in the goods constitutes a security interest and to the extent applicable a ‘purchase money security interest’ pursuant to the PPSA.
- The Customer must ensure that no security interest (within the meaning of the PPSA) is created, exists or subsists over the goods (including any replacement part or other item that is incorporated into any goods), in the Customer’s possession or control prior to title to the goods passing to the Customer other than a security interest arising under these Terms and Conditions.
Cancellation of terms of credit
- The Supplier reserves the right to withdraw credit at any time, whether the Customer is in default under the terms of this agreement or not.
- Claims will only be considered if made within 30 days of delivery of the goods.
Provision for further information
- The Customer undertakes to comply with any request by the Supplier to provide further information for the purpose of assessing the Customer’s creditworthiness, including an updated credit application.
- If the Customer is a corporation (with the exception of a public listed company), it must advise the Supplier of any alteration to its corporate structure (for example, by changing directors, shareholders, or its constitution). In the case of a change of directors or shareholders the Supplier may ask for new guarantors to sign a guarantee and indemnity.
- If the Customer is a corporation, the Customer warrants that its directors have approved the Customer entering into this agreement.
- If the Customer is the trustee of a trust (whether disclosed to the Supplier or not), the Customer warrants to the Supplier that:
a. the Customer enters into this agreement in both its capacity as trustee and in its personal capacity;
b. the Customer has the right to be indemnified out of trust assets;
c. the Customer has the power under the trust deed to sign this agreement; and
d. the Customer will not retire as trustee of the trust or appoint any new or additional trustee without advising the Supplier.
- The Customer must give the Supplier a copy of the trust deed upon request.
- If the Customer enters into this agreement as partners, the Customer warrants that all of the partners have approved the Customer entering into this agreement.
- If the Customer is a partnership, it must not alter its partnership (for example, adding or removing partners or altering its partnership agreement) without advising the Supplier. In the case of a change of partners, the Supplier may ask for new guarantors to sign a guarantee and indemnity.
- If the Customer becomes insolvent, the Customer remains liable under this agreement for payment of all liabilities incurred hereunder. The Customer remains liable under this agreement even if the Supplier receives a dividend or payment as a result of the Customer being insolvent.
- A waiver of any provision or breach of this agreement given by the Supplier must be made by an authorised officer of the Supplier in writing. A waiver of any provision or breach of this agreement given by the Customer must be made by the Customer’s authorised officer in writing.
- Until ownership of the goods passes, the Customer waives its rights it would otherwise have under the PPSA:
a. under section 95 to receive notice of intention to remove an accession;
b. under section 118 to receive notice that the Supplier intends to enforce its security interest in accordance with land law decisions;
c. under section 121(4) to receive a notice of enforcement action against liquid assets;
d. under section 125 in respect of the obligation to dispose of or retain collateral;
e. under section 129 to receive a notice of disposal of goods by the Supplier purchasing the goods;
f. under section 130 to receive a notice to dispose of goods;
g. under section 132(2) to receive a statement of account following disposal of goods;
h. under section 132(3)(d) to be shown amounts paid to other secured parties in a statement of account;
i. under section 132(4) to receive a statement of account if no disposal of goods for each 6 month period;
j. under section 134(2)(a) to receive notice of retained collateral;
k. under section 135 to receive notice of any proposal of the Supplier to retain goods;
l. under section 137(2) to object to any proposal of the Supplier to retain or dispose of goods;
m. under section 142 to redeem the goods;
n. under section 143 to reinstate the security agreement; and
o. under section 157(1) and 157(3) to receive a notice of any verification statement.
- The Customer must pay for its own legal, accounting and business costs and all costs incurred by the Supplier relating to any default by the Customer. The Customer must also pay for all stamp duty and other taxes payable on this agreement (if any).
- The Customer will pay the Supplier’s costs and disbursements incurred in pursuing any recovery action, or any other claim or remedy, against the Customer, including collection costs, debt recovery fees and legal costs on an indemnity basis. Such costs and disbursements will be due and payable by the Customer to the Supplier irrespective of whether pursuit of the recovery action, claim or remedy is successful.
- The Customer acknowledges and agrees that payments by the Customer will be applied by the Supplier as follows;
a. Firstly, in payment of any and all collection costs and legal costs in accordance with clauses 49 and 50.
b. Secondly, in payment of any interest incurred in accordance with clause 4.b.ii
c. Thirdly, in payment of the outstanding invoice(s).
- In circumstances where the Supplier seeks to enforce a purchase money security interest under the PPSA over collateral or proceeds (these terms being consistent with the terms defined in the PPSA), payments received from the Customer will be allocated in a manner at the Supplier’s absolute and unfettered discretion, so as to attribute, to the greatest extent possible, the unpaid balance of the debt to the purchase money obligation in respect of the collateral and/or proceeds over which the Supplier seeks to enforce its purchase money security interest.
- To the extent that payments have been allocated to invoices by the Supplier in its business records, the Supplier may, at its sole and unfettered discretion, allocate and/or retrospectively reallocate payments in any manner whatsoever at the Supplier’s absolute discretion, including in a manner inconsistent with clause 51
- Payments allocated (and/or reallocated) under clause 51 and/or 52 will be treated as though they were allocated (and/or reallocated) in the manner determined by the Supplier on the date of receipt of payment.
Risk and insurance
- Risk in the goods passes to the Customer immediately on delivery, or on invoice for charged and held goods. From the day that risk in the goods passes to the Customer until the passing of title, the Customer must, at its own cost, insure the goods against such risks as a prudent owner of the goods would insure them (for their full insurable value).
Taxes and duty
- The Customer must pay GST on any taxable supply made by the Supplier to the Customer under this agreement. The payment of GST is in addition to any other consideration payable by the Customer for a taxable supply.
- If as a result of:
a. any legislation becoming applicable to the subject matter of this agreement; or
b. any changes in legislation or its interpretation by a court of competent jurisdiction or by any authority charged with its administration; or
c. the Supplier becomes liable to pay any tax, duty, excise or levy in respect of the amounts received from the Customer, then the Customer must pay the Supplier these additional amounts on demand.
- All payments required to be made by the Customer under this agreement will be made free of any set-off, or counterclaim and without deduction or withholding.
- Any amount due to the Supplier from time to time may be deducted from any monies which may be or may become payable to the Customer by the Supplier.
- The Supplier is not liable for any loss caused to the Customer by reason of strikes, lockouts, theft, crime, delays in shipping, fires, floods, storms, earthquakes, pandemics, riots, war, embargoes, civil commotions, acts of God or any other activity beyond the Supplier’s control.
- In relation to the supply of goods, the Supplier’s liability is limited to any one or more of the following as determined by the Supplier:
a. replacing the goods or supplying equivalent goods;
b. repairing the goods;
c. providing the cost for replacing the goods or for acquiring equivalent goods; or
d. providing the cost for having the goods repaired.
- In relation to the supply of services, the Supplier’s liability is limited to any one or more of the following as determined by the Supplier:
a. supplying the service again; or
b. providing for the cost of having the services supplied again.
- The Supplier is not liable, whether claims are made or not, for loss of profit, economic or financial loss, damages, consequential loss, loss of opportunity or benefit, loss of a right or any other indirect loss suffered by the Customer.
- The Customer agrees to accept service of any document required to be served, including any notice under this agreement or the PPSA or any originating process, by prepaid post at any address nominated in its credit application or any other address later notified to the Supplier by the Customer or the Customer’s authorised representative.
- The Customer further agrees that where the Supplier has rights in addition to those under part 4 of the PPSA, those rights will continue to apply.
- The Customer irrevocably grants to the Supplier the right to enter upon the Customer’s property or premises, without notice, and without being in any way liable to the Customer or to any third party, if the Supplier has cause to exercise any of its rights under sections 123 and/or 128 of the PPSA, and the Customer shall indemnify the Supplier from any claims made by any third party as a result of such exercise.
- Nothing in this agreement shall be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any goods and/or services pursuant to this agreement of all or any of the provisions of the Competition and Consumer Act 2010 or any relevant State or Federal Legislation which by law cannot be excluded, restricted or modified.
Cancellation or deferral of orders
- Cancellation or deferral of any order by the Customer requires approval in writing from the Supplier (which may or may not be granted) otherwise the goods will be delivered to the Customer and the Supplier will be entitled to receive payment of the purchase price from the Customer in accordance with these Terms and Conditions.
- In the event that the Supplier accepts cancellation or deferral of an order by a Customer, it reserves the right to charge the Customer a cancellation or deferral fee, being not less than 20% of the invoice price of the goods, which fee is a genuine pre-estimate of loss sustained owing to the cancellation or deferral of an order.
Modification of orders
- The modification of any order by the Customer will only be accepted by the Supplier if the Supplier gives its approval in writing (which may or may not be granted). Upon agreement to any modification, the goods will be delivered to the Customer and the Supplier will be entitled to receive payment of the purchase price from the Customer in accordance with these Terms and Conditions.
- The Customer acknowledges that if a modification of an order is requested by the Customer in the form of an exchange of goods, an exchange may not always be able to be offered within the same timeframe as the original order.
Rights of the supplier
- The Supplier is not obliged to supply goods in relation to any order and may cancel or suspend (in its absolute discretion and without limitation to any other remedy available to it) the trading account of the Customer at any time if:
a. the Customer breaches any of these Terms and Conditions;
b. the Customer has provided any false or misleading or inaccurate information to the Supplier (including information set out in the Application);
c. the Customer ceases to pay its debts as and when they fall due;
d. the Customer commences to be wound up, struck off, placed in liquidation, under official management, or to appoint either a receiver or an administrator; or
e. the Supplier has formed the opinion (in its absolute discretion) that the Customer no longer meets the financial conditions or commitment expected from the Supplier’s customers.
- In addition to other remedies herein or at law, cash payments or satisfactory security from the Customer may be required by the Supplier before dispatch of the Goods, or the due date for payment by the Customer under any order may be accelerated by the Supplier.
Limitation of liability
- Except as expressly provided to the contrary in these Terms and Conditions, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise in relation to the goods (including but not limited to those implied by the United Nations Convention on Contracts for the International Sale of goods) are excluded to the maximum extent permitted by law.
- To the extent that any provision of legislation of the Commonwealth or any State or Territory may imply warranties or impose obligations on the Supplier which cannot be excluded, the Supplier’s liability will be limited to one or more of the following as determined by the Supplier:
a. the replacement of the goods or the supply of equivalent goods;
b. the repair of the goods;
c. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
d. the payment of the cost of having the goods repaired.
- Except as expressly provided in these Terms and Conditions, the Supplier shall not be liable to the Customer, its employees, agents or contractors for any loss or damage to the goods or any other property or injury to persons (including but not limited to loss of profits or business or other direct, indirect, special, consequential or incidental damages of any kind) resulting from, arising out of, or in connection with the acquisition, delivery, re-supply, retaking of possession, installation or use of the goods or any other claim whatsoever arising directly or indirectly out of or in any way attributable to the performance or non-performance of an order.
- The Supplier’s total liability in all circumstances is limited to the net profit of the Supplier from the amount paid or payable by the Customer for the relevant goods.
- The Customer agrees to indemnify the Supplier, its employees, agents and contractors against all actions, proceedings and claims (including consequential loss and loss of profits and legal fees and expenses on an indemnity basis) whatsoever brought against the Supplier, its employees, agents or contractors in relation to any injury loss of life or damage to any property or financial or other consequential loss for and in respect of any loss injury expense or damage howsoever caused whether by the negligence of the Supplier or not arising directly or indirectly out of or in any way attributable or incidental to the performance of an order. The Supplier holds the benefit of this indemnity as agent for its employees, agents and contractors and may enforce it on their behalf.
- The Customer acknowledges that the goods are not sold pursuant to a sale by description or a sale by sample and that minor variations to any bags, kits, devices or goods displayed can occur due to design improvement updates. Any description of the goods on any of the Supplier’s documents is given by way of identification only.
- To the extent permitted by law, the Customer acknowledges that:
a. the Customer is relying on its own skill and judgement in relation to its selection of the goods; and
b. the Customer has not advised the Supplier of the intended purpose of the goods and the Supplier has not advised the Customer of the suitability of the goods for any purpose.
- The Customer acknowledges that the Supplier is the proprietor of all intellectual property rights in the goods and in any accessories to the goods provided by the Supplier (including with respect to any improvements, developments and modifications to same) and that those intellectual property rights are and remain the exclusive property of the Supplier at all times. To the extent that ownership of any improvements, developments or modifications to the goods or any accessories to the goods does not vest automatically in the Supplier, the Customer agrees to, and agrees to procure that, such of its officers, agents, employees, contractors or representatives (as may be relevant), enter into and sign all such documents as may be required by the Supplier to ensure that ownership of all intellectual property rights in the goods and in any accessories (including with respect to any improvements, developments or modifications), vest in the Supplier.
- The Customer agrees to indemnify the Supplier from and against any losses incurred or sustained by the Supplier arising directly or indirectly out of any infringement by the Customer, its officers, agents, employees, contractors or representatives of the intellectual property rights of the Supplier as referred to in clause 80.
- The Customer warrants to the Supplier that:
a. it possesses the relevant knowledge and all necessary licences, permits or approvals to receive, handle and store the goods;
b. it will comply with all laws and the conditions of any licences, permits or approvals relating to the handling and storage of the goods.
- To the extent permitted by law, the Customer indemnifies the Supplier against all losses, damages or costs (whether incurred by or awarded against the Supplier) that the Supplier may incur as a result whether directly or indirectly, of:
a. the Customer’s use, sale and/or handling of the goods;
b. any claim that the Customer’s use of the goods infringes the intellectual property rights of any person and/or entity; or
c. repossessing the goods or enforcing any rights the Supplier has against the Customer under these Terms and Conditions or at law, including without limitation, any claims from parties whose property has been incorporated into the goods.
- Goods will be delivered to you by a courier of RAPP’s choosing, unless clearly stated otherwise by you, (this may occur additional costs.)
- Delivery of the goods is deemed to occur either:
a. when the goods are unloaded or provided at the premises nominated by the Customer, whether or not any person is present to accept the delivery; or
b. if collected by the Customer, when the Supplier notifies the Customer that the goods are ready for collection from its premises.
- The Supplier reserves the right to charge the Customer the cost of delivery at the Supplier’s discretion based upon the time of delivery, the value of the order and the location of delivery.
- Any notice given of the goods being dispatched is an estimate only. The Supplier shall not be liable for any damage or loss whatsoever which the Customer may suffer as a result of delivery being delayed for any reason.
- The Supplier reserves the right to deliver the goods by installments and each installment shall be deemed to be a separate contract subject to these Terms and Conditions. Should the Supplier fail to deliver or make defective delivery of one or more installments this shall not entitle the Customer to terminate the entire order.
- The Customer shall inspect all goods delivered against the invoice and/or delivery docket at the time of receipt of goods and must note any deficiencies before acknowledging receipt.
- Without prejudice to any other rights and remedies which it may have, the Supplier may charge storage and transportation expenses if the Customer fails or refuses to take or accept delivery or indicates to the Supplier that it will fail or refuse to take or accept delivery at the time specified or at any other times that the Supplier (or its nominated carrier) is able to deliver the goods. In such circumstances, the Supplier accepts no responsibility for any damage whatsoever to the goods whether caused by or attributable to directly or indirectly the Supplier, its employees, agents or contractors. Notice by the Supplier that the goods have been stored in accordance with this clause shall constitute delivery of the goods.
- Packing will be effected in accordance with the Supplier’s standard practice and the cost of packing is not included in the price.
Claims and returns
- Goods may only be returned for credit or exchange within 30 days of the date of the tax invoice.
- Goods returned for a credit or exchange to the Supplier will not be accepted unless:
a. the goods are returned in the same condition and original packaging with any labels and tags still attached and are fit for resale; and
b. the Customer agrees to pay any restocking fee charged by the Supplier.
- In addition to the Customer’s rights in respect of defective or non-conforming goods, the Customer may return goods where all of the following circumstances apply:
a. the Supplier has agreed in writing in advance;
b. the goods are, in the Supplier’s opinion, in good saleable condition;
c. the goods remain in the original undamaged packaging with any labels and tags still attached as supplied to the Customer by the Supplier;
d. the goods are not custom made in accordance with the Customer’s particular requirements or imported from overseas at the Customer’s request;
e. the goods are returned within 30 days following delivery; and
f. the Customer is liable for the delivery and insurance costs incurred in respect of any goods returned to the Supplier.
- Any goods returned must be at the Customer’s entire risk and expense except in cases where goods have been supplied in error by the Supplier. All goods returned must be by the Supplier’s nominated carrier with freight prepaid.
- All requests to return goods for credit or exchange must be made 30 days of the date of the tax invoice and in writing and emailed to email@example.com. Inquiries may also be made via the “Contact us” section of the Supplier’s website (https://www.rappaustralia.com.au/contact-us/).
- Goods to be returned by the Customer must be sent to the address shown on the tax invoice issued by the Supplier.
- If the freight has not been prepaid by the Customer, the Supplier reserves the right to refuse to accept returned goods or to charge the Supplier for the freight costs in addition to an administrative fee.
- The Supplier may sub-contract the production, manufacture, supply or delivery of all or some of the goods.
- Failure by the Supplier to insist on strict compliance with any of these Terms and Conditions or any delay by the Supplier in exercising its rights under any contract between the Supplier and the Customer will not constitute a variation or waiver of any provision of this contract or of any right available to the Supplier.
- The Customer acknowledges that its agents and employees may place orders for goods with the Supplier and that it shall be bound by these Terms and Conditions irrespective of whether any such orders are unauthorised or fraudulent.
- The Supplier may serve any notice on the Customer by forwarding it by post or facsimile or email at the last known address of the Customer.
- Clerical errors, typing errors or other errors in computations, catalogue, quotation, acceptance, offer, invoice, delivery docket, credit note or specification of the Supplier shall be subject to correction by the Supplier.
- If part or all of any provision of these Terms and Conditions or its application to any person or circumstance is illegal or unenforceable, the provision or part of a provision will be interpreted as may be necessary to ensure it is not illegal or unenforceable. If any provision or part of a provision cannot be interpreted in that way, the provision or part of a provision will be severed from these Terms and Conditions and the remaining provisions and parts of provisions continue in force and remain effective.
- The Customer agrees that these Terms and Conditions may be amended by an authorised officer of the Supplier at any time. Any amendment to these Terms and Conditions will be effective immediately by displaying the amended terms and conditions on the website.
- Any proposed variation to these Terms and Conditions by the Customer must be requested in writing. The Supplier may refuse any such request without providing reasons either orally or in writing.
- Variations requested by the Customer will only be binding upon the Supplier if they are accepted in writing.
Consent to register
- The Customer hereby consents to the Supplier recording the details of this Agreement on the Personal Property Securities Register and agrees to do all things necessary and reasonably required by the Supplier to effect such registration.
- The Customer must assist the Supplier to complete the registration of any financing statement in respect of the goods, and will do all things and provide all information necessary to enable the Supplier to perfect the Supplier’s security interest in the goods and complete any financing change statement.
- The Customer waives any right or entitlement to receive notice of the registration of any security interest(s) created by this instrument on the Personal Property Securities Register.
- This agreement constitutes the entire agreement between the parties relating in any way to its subject matter. All previous negotiations, understandings, representations, warranties, memoranda or commitments about the subject matter of this agreement are of no further effect. No oral explanation or information provided by a party to another affects the meaning or interpretation of this agreement or constitutes any collateral agreement, warranty or understanding.
- The Customer agrees to the terms of the Privacy Statement pursuant to the Privacy Act 1988 contained in its credit application.